Privacy Policy
LOVE LOCKERS SL, as the data controller, hereby informs you that any personal data processed by the company will be carried out in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality, as well as respecting the other obligations and guarantees established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and Organic Law 3/2018 of 5 December on Personal Data Protection and Guarantee of Digital Rights, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data.
To this end, we provide you with our Privacy Policy to ensure customer trust and provide a satisfactory and differentiated experience.
LOVE LOCKERS SL (hereinafter MY LOVE LOCK) reserves the right to modify this Privacy Policy, so users are advised to visit the Legal Notices each time they access the website. The use of any part of this website will constitute acceptance of such changes.
LOVE LOCKERS SL is the owner of the domain www.mylovelock.com and all its subdomains, and the data controller.
Company name: LOVE LOCKERS SLTax Identification Number: B-67642454Registered office: Ronda Narcís Monturiol, nº 6, Office 110B, Technology Park, 46980 Paterna (Valencia)Contact email address: soporte@mylovelock.comData Protection Officer / interested parties' rights email address: soporte@mylovelock.com
WHAT PERSONAL DATA DO WE PROCESS?
The personal data processed are those directly provided by the data subject, the person who owns the data, or those provided through their own browsing.
The categories/types of data processed are those requested in the fields provided in the forms available for this purpose, and those voluntarily provided by users in all those places where it is possible to expand the information in free text fields, or sent by email and by other means.
The data to be processed that is provided, along with the data voluntarily provided by users, will usually and generally include but are not limited to:
Identifying information:
- ID / Passport / Foreigner Identification Number
- Postal and/or email addresses
- Landline / mobile phone numbers
- Commercial information
- Transaction data
- Payment method data
- Data entered as user preferences
Sensitive or specially protected data is not processed, unless specifically indicated by the user to meet their needs and/or preferences.
In the event that you provide your data through an email message, it will be part of a processing whose purpose is to manage the request, suggestion, or comment that you make.
In the case of sending CVs, the processed data will be those included in the form provided for that purpose and/or in the free-format document sent by the interested party. CVs will be discarded one year after their last update.
MY LOVE LOCK wants to guarantee your privacy when using our services, therefore in our Privacy Policy you will be informed of our personal data protection policy and you can voluntarily decide to what extent you want to provide them.
The personal data requested in the forms provided for that purpose, by email, or the personal data that you include in your communications through other means, will be used to manage the specific relationship established in those means, with the explicit and concrete purposes included in those means, for example, to manage reservations or requested services, send you the requested information, manage billings, resolve incidents, register you for services, events, or acts that you indicate, as well as for the management and control of the same, and to respond to queries, suggestions, and incidents requested or raised, as well as any other type of processing necessary to attend to the established relationship.
In certain cases, duly informed in advance, profiles or segmentations may be created in order to better meet your preferences and improve our services. In no case will automated decisions be made on the processed data.
If you have provided us with your email address, email, and/or electronic messaging ID, please be informed that you may receive electronic communications to inform you and respond to you about everything related to your communication and the established relationship. If you are the recipient of a newsletter or communication related to the purpose of your inquiry or contractual relationship with MY LOVE LOCK, you will be given the opportunity to unsubscribe from the distribution list in all the shipments you receive. Additionally, at any time, you can unsubscribe by sending us an email at soporte@mylovelock.com.
WHO DO WE SHARE YOUR DATA WITH?
MY LOVE LOCK does not transfer personal data to third parties except in cases where it is necessary for the provision of the service, so your data may be communicated to other companies, entities, public or private institutions, for the sole purpose and exclusively in those cases that are necessary for the proper provision of the service, consultation, or management of the established relationship, or in cases legally established.
HOW LONG DO WE KEEP YOUR DATA?
The data will be kept as long as the relationship remains active or its cancellation is not requested, and at least for a period of 10 years from the last interaction, as well as during the mandatory legal periods according to the specific regulations applicable to them.
WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
The processing of your data is carried out under the express, explicit, and informed consent, as you have filled out and sent an online form, or have contacted MY LOVE LOCK by email or other means. In other cases, depending on the type of relationship established, the legal basis could be based on the legitimate interest of the website owner, a legal obligation, or the establishment of a pre-contractual or contractual relationship between the user and MY LOVE LOCK.
Likewise, having provided the data voluntarily legitimizes their processing for the purposes that have been informed.
In any case, in the section concerning the processing of personal data carried out by MY LOVE LOCK, you have specific information about the applicable legal basis for each of them.
WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?
We recognize and protect your right to Privacy and the Protection of your Personal Data, so you can exercise your rights in relation to this processing in the ways indicated in the section “Rights of the Interested Party.”
Also, in any case, you have the right to file a complaint or claim with the Spanish Data Protection Agency (AEPD), located at Jorge Juan Street, No. 6, 28001 Madrid.
Rights of the Data Subject
Data subjects have the right to know that at MY LOVE LOCK, we process their data according to the purposes specified in the Privacy and Data Protection Policy, of which this section is a part.
You have the right to access your personal data and to rectify them if they are inaccurate.
You have the right to request their deletion when, among other reasons, the data is no longer necessary for the purpose for which it was collected.
Under certain circumstances, data subjects may request the limitation of the processing of their data, which will be retained only for the exercise of the right to defend against claims and/or litigation, and during the legally required periods for their conservation.
Under certain circumstances, data subjects may object to the processing of their data. MY LOVE LOCK will cease to process their data, with the only exceptions of legitimate reasons, for historical, artistic, or research purposes, for the defense against claims, or as provided in the current regulations.
To exercise these rights, the interested party must send a communication to the address indicated above at the beginning, specifying the right they wish to exercise, attaching a copy of a document that identifies them, such as an ID or Passport, or another document that reliably identifies them, also sending an email to soporte@mylovelock.com attaching a copy of the identification document.
Likewise, you have the right to make the inquiries or complaints you deem appropriate with the Spanish Data Protection Agency (AEPD), located at Jorge Juan Street, No. 6, 28001 Madrid.
COOKIES.
MY LOVE LOCK uses “cookies” during user navigation to provide a better service. In no case will these elements serve to identify a specific person, as their use will be purely technical, with the exception of cookies necessary for the correct execution of the transactions requested by a specific user, such as reservations, to maintain user registration, and to maintain user sessions.
The general purpose of cookies is to offer a better service to users, and to allow the realization and correct use of all and each of the contents available on this website during the session. The user can disable cookies through their browser options.
To learn more about the use of cookies on the website, you can consult our Cookie Policy.
What do we do with the personal data that is processed?
Below, we present the list of data processing activities carried out by MY LOVE LOCK:
Processing | Associated data | Legitimation | Purpose |
Customer management | Name and Surname Date of birth Images Billing information | Contractual | Execution of the contractual relationship with customers |
Supplier management | Name and Surname Address Phone Billing information | Contractual | Execution of the contractual relationship with suppliers |
Contact management | Name and Surname Address Phone | Contractual Consent | Maintenance of communications with third parties |
Human Resources management | Name and Surname Date of birth Address Phone Educational background Bank account Health data Marital status | Contractual | Execution of the contractual relationship with employees |
Accounting and administrative management | Name and Surname Date of birth Address Phone Billing information | Contractual | Maintenance of company operations |
Newsletter | Name and Surname | Consent | Issuance of newsletter |
Commercial communications, advertising, and social media | Name and Surname Address Phone | Consent | Promotion of the company and its services |
Virtual POS | Name and Surname Bank account Card number Billing information | Contractual | Management of customer payments through various enabled platforms |
Web user management | IP | Contractual Consent | Management and study of website visitors |
E-commerce | Name and Surname Date of birth Images Billing information | Contractual | Online sale of the company’s services |
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